Effective Communication – Part I
Ten Tips to Making Yourself Better Understood in the Work Place
(Part I)
The single biggest problem in communication is the illusion that it has occurred.
—George Bernard Shaw
How many of us have a mental image of the accountant as the bean counter in a back room, surrounded by accounting ledgers and calculators? Accountants should be the profit center experts in an organization, but that’s impossible to accomplish when fraternizing with numbers alone. One of the keys to becoming an invaluable accountant is in effectively communicating with colleagues, many of whom have no background in accounting and may be a little skittish talking profit margins.
So how should an accountant engage with coworkers in a manner that puts everyone in the financial know? Here are five of ten tips to becoming a better communicator, which will enable your colleagues, including management, to become profit center enthusiasts.
1. Listen
Effective communication can’t take place if one person is doing all the talking. Part of effectively engaging with colleagues is in understanding their goals, responsibilities, and concerns. This can only happen when you listen to them. Once you do, you better understand how your objectives can align with theirs, making you true business partners.
2. Determine Your Audience
After listening to your colleagues, you can better understand who they are and how your message can be catered to them. Ask yourself the following questions in order to better understand your audience:
- How much accounting knowledge do they have?
- Do they have responsibilities that can contribute to profit center success?
- How does your message or purpose relate to their organizational role?
Once your understand how your message relates to their role and the company’s success, they will be more likely to respond favorably.
3. Identify Your Purpose
You must identify the purpose of your message. Are you simply sharing information or do you want to effect organizational change? Once you understand what you’re trying to accomplish, you can eliminate the fluff and ensure your message is communicated clearly and succinctly.
4. Determine Your Method of Presentation
After identifying your audience and the purpose of your message, you need to determine the best method of presenting it. Not all messages are created equal; pick the method of presentation best suited for your audience and purpose. Should you present in staff meeting, write a company memo, or schedule a one-on-one meeting? It would be silly to share your message in a staff meeting if your purpose is to communicate one individual. It would be a waste of time to schedule one-on-one meetings with a handful of people all getting the same message.
5. Use Plain Language
Accountants have a tendency to use accounting jargon that can intimidate, confuse, and even bore an audience. Be sure to use plain language, especially when communicating with colleagues who don’t have an extensive accounting background. Consider ways to explain accounting concepts simply and clearly.
These five tips can help accountants effectively communicate with colleagues and ensure a profit center’s success. Return next week to discover five more ways to improve your communication skills as an accountant.
How to Design this Powerful Marketing Tool
Victoria Richardson started her business in January of 2004, and has seen incredibly rapid growth and profit ever since. She only spent the first 6 weeks marketing. Since then, she has had all the clients she can handle. In fact, she tells us that she has had to cut down to “only” 18 clients so that she has the quality time that she wants to spend with her children. Victoria is a stay-at-home mom and Professional Bookkeeper.
At the time Victoria started her own accounting business she had two young children: ages one and two months. She was having ethical conflicts with her employer and had reached a point where she wanted something different.
But Victoria knew she needed more practical education. She had a bachelor’s degree in business, but didn’t feel she had the confidence to manage the accounts of multiple clients without hands-on training. So she decided to enroll in Universal Accounting Center’s 
Contract employee, freelance accountant, self-employed bookkeeper. They’re all basically the same thing. When you do contract work, you are in business for yourself, working for clients who can choose to employ your services long-term or temporarily. There are many perks to consider when weighing the pros and cons of contract work. But before making any rash decisions you must determine whether or not you’re ready to run your own business.
Once you have the skills, you’ll need to market them to that niche market. For years we’ve been offering the Universal Practice Builder Workshop, designed to train you how to market your practice in order to experience significant growth and profitability. You had to attend this two-day workshop in order to glean all the amazing information offered. Now, to accommodate students and make this information more convenient we have turned this workshop into a DVD program. Imagine all that you could learn from our experience training thousands of individuals like you!
One great way to promote your business is in having a website. People can get to know you a little better even if they are across the continent. A good website will speak directly to your target audience and let them know how you can make their lives better. A good website will represent you well and increase your clientele. A good website will also work 24/7 as a virtual receptionist, getting the word out about your business while you spend your time doing what you do best: accounting. But where do you start? Getting your own website up and running can be an intimidating endeavor. Not anymore.
Nike does it. Starbucks does it. Even Nabisco does it. In fact, it’s all the rage. Branding. And before you say that branding is only for businesses, let me clarify by saying that branding is all the rage in career advancement.
Introduction to the Professional Bookkeeper Program–Learn how becoming a Professional Bookkeeper will improve your accounting skills and help you in your accounting career.
Introduction to the Professional Tax Preparer Certification–Learn how becoming a Professional Tax Preparer will improve your tax skills and help you in your career.
Start Today and Have Your Own Bookkeeping Service–Learn how to make over $80,000 per year working from home while getting more clients than you can handle. Know how to charge your client so you can afford to take that next vacation while they get such a great deal they will be telling all their friends about you.
The Art and Science of Getting Clients–Learn proven marketing strategies designed to help accountants market their skills in order to get more clients.
If you’re a woman with children, you are probably used to being called something like “Bobby’s mom.”
Certification is a key way to convince others in your workplace that you are competent and that others can count on you. The training that you receive in the Professional Bookkeeper program is the kind of background that you need to show that you can do what you say you can and get the attention of your employer. Get noticed and get paid what you are worth!
Strike while the iron’s hot. And the iron’s hot right now! Tax season can result in a lull of business for some accountants. For others it is a time to gain more clients as a result of small business owners looking for help managing their finances. Right now most business owners working as sole proprietors; LLC’s or corporations are going through their financials right now with the guy or gal who did their taxes last year.
Yes Sample Marketing CD. Learn how to introduce your services to a potential client. Use this either for role playing, watching it while meeting with your client or passing them out.
Under the Universal Business Model (UBM), there are three business functions that must work well together in order to increase profit. Accounting is one of these three functions. If you work in any department that deals with accounting, bookkeeping or taxes for any business organization, you have access to much of their financial data, and as a result, you have the capacity to become a priceless resource: the Profit Center Expert.