Conflict Resolution 101 (Part Two of a Two-Part Series)
Negotiating an Equitable Solution
Chances are you will encounter more conflict in the workplace than you would like. But working through conflict can be a positive experience if handled properly. In this two-part series we’re sharing 12 steps on negotiating an equitable solution. Last week we examined the following six steps:
- Don’t ignore the conflict.
- Gather all parties for a discussion.
- Determine exactly what the conflict is.
- Recognize that the conflict should not pit employees against one another; it should pit employees against the problem.
- Identify shared concerns.
- Distinguish facts from opinions.
This week we’ll cover the final six:
7. Step away, if necessary.
Regardless of how well negotiations seem to be going, there may come a time when participants need a break. Those involved in conflict resolution should be allowed the chance to step away from discussions when they become too heated or even lose their focus.
8. Listen actively.
This is probably one of the most important steps in conflict resolution. Everyone has their opinions, but in order for conflict resolution to be successful, coworkers must stop arguing and taking side; everyone needs to listen actively. This requires participants to set their differences aside and listen to what others say with intent. Rather than using the time to plan their next argument, they should focus on what others are saying, weighing these perspectives carefully.
9. Be willing to compromise.
There’s a reason this step follows the last. You cannot compromise unless you have listened to all sides and considered countless options. To reach this point you must be willing to release your desire to achieve your outcome and your outcome alone.
10. Brainstorm solutions.
There may be solutions that no one has considered. In order to achieve a resolution that all parties feel comfortable with, everyone involved must brainstorms possible solutions. You may be surprised at the satisfactory resolutions you encounter when coworkers work together to create them.
11. Identify equitable solutions.
From the solutions you’ve brainstormed, determine which are equitable and meet the needs of all parties.
12. Consider the one the best suits everyone’s needs.
Select the one that best resolves this conflict for all involved. Before reaching this step you may need to return to others, like listening actively, stepping away, or distinguishing fact from fiction.
The better prepared you are to deal with conflict, the more likely you’ll be to facilitate a satisfactory resolution. Also, the more experience you have with conflict resolution, the more comfortable you will become achieving equitable solutions.
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